What it means for us

We will:

Define quality standards and strive to maintain them

Use performance measures to facilitate quality improvements

Ensure the skills and resources necessary to support quality are available

Set high standards and make quality improvements

Inspires and demonstrates a passion for excellence in every aspect of work

We won’t
 

Create barriers that interfere with the ability to achieve high work standards

Make quality improvements as a one off initiative

What we expect from each other
We will strive to
 

Understand what our clients’ quality standards are and make sure our services meet those standards

Spot-check work before forwarding it

Self impose standards of excellence rather than having standards imposed.

Develop a right first time attitude

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