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Customer Care
Please note that all transactions involving payments are currently disabled until further notice. All other Services are fully functional.
Course Details
Title:
Customer Care
Course Category:
Other
Aim:
Participants learn techniques to help them select qualified employees, as well as how to conduct an interview. Participants will also learn how to train and employer employees and how to reinforce and recognize desirable behaviour.
Description:
• Steps to build a first-class customer service team
• Tecniques to select qualified employees
• Conducting an effective interview
• Gathering information from a candidate
• Applying steps to employer employees
• Guidelines to reinforce customer service team
• Interested applicants in MALTA:
For further details please contact the Office Skills Centre, Hal Far on telephone number 22201603 or email: charles.j.zammit@gov.mt
• Interested applicants in GOZO:
This training programme has the possibility of being provided in Gozo, however it is subject to the availability of the trainers and depending on the demand for the course. For further information kindly call Ms. Alexia Cassar on 21561513 email alexia.m.cassar@gov.mt
• Download Course Application: http://www.etc.gov.mt/docs/TC0901ApplicationFormENMLT.doc
Intended for:
Managers and others who want to learn how to build a customer service team successfully.
Certification:
The Institute will award certificates to candidates who pass a final examination
Duration:
12 Hours
Course Availability
Application Status:
Open
Course Price
Fee:
€0.00
