Travel Agency & Airline

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Course Details
Title:	Travel Agency & Airline
Course Category:	Office Related
Aim:	This course is aimed at persons who are seeking to gain an understanding of travel agency and airline operations. Applicants will become familiar with industry regulations, codes, geography, customer services and sales techniques. They will also be able to give correct travel advice and information to clients and calculate appropriate airfares and make reservations. Applicants will be able to complete international travel documents in accordance with the applicable IATA rules and procedures.
Description:	Travel-related Customer Service & Sales Techniques Types of Transport – Air Transport Types of Aircraft – Seating Capacity Freedoms of the Air Special Passengers Travel Insurance International Air Transport Association – IATA Major International Travel & Tourism Organizations The Travel agent & General Sales Agent The Tour Operator Major Tourist Attractions Niche Tourism Tourist Brochure Travel-Related Abbreviations & Definitions Airport Facilities: Check In, Customs, Baggage Claim area Passports, Visas, Vaccinations, etc. Free Baggage Allowance & Hand Luggage Solar System & Earth Structure Map of the World IATA Traffic Conference Areas of the World Map of Europe, Africa, North America, South America, Asia, Australasia Longitude & Latitude Map-Reading EU Member States, EuroZone Countries, Schengen countries Europe Physical Features 2-letter Country codes 3-letter City codes Airline Codes – Worldwide Airport Codes Currency Codes The Phonetic Alphabet Airline Reservations Passenger Name Record (PNR) ATPCO – Filing & Distribution of Air Fares & Rules Global Distribution Systems (GDSs) – 1P, 1A, 1S, 1G Mileage Principle - TPM & MPM Mileage Principle - EMS Calculation Routing Maps for OW Journeys The Importance of Stopovers & No-Stopovers Higher Intermediate Fares – HIP Neutral Units of Construction – NUC IATA Rate of Exchange – IROE Rounding Off Procedure IATA Global Indicators – EH, WH, AT, PA One Way/Return International Fares - EH One Way/Return International Fares - WH One Way/Return International Fares - AT One Wkay/Return International Fares - PA Open Jaw Fares Rules Relevant to Air Fares One way Fare Construction steps Return Fare Construction Steps Selecting Fare Breakpoint for RT Fares Calculations on Tickets Fares with more than one Fare Component Side Trip Fares Ticket & Fare Validity Special Fares Electronic Tickets Airport Taxes, Fees & Charges TEST
Intended for:	• Interested applicants in MALTA: Further details: 22201608 / 604 or email: antonella.agius@gov.mt / daren.mallia@gov.mt • Interested applicants in GOZO: This training programme has the possibility of being provided in Gozo, however it is subject to the availability of the trainers and depending on the demand for the course. For further information kindly call Ms. Alexia Cassar on 21561513 email alexia.m.cassar@gov.mt
Requirements:	All persons aged 16 & over, having at least 5 passes at ‘O’ Level standard / at least 1 year documented office experience. • Application: http://www.etc.gov.mt/docs/TC0901ApplicationFormENMLT.doc
Certification:	Certificate of Achievement issued by ETC collab. with training serviceprovider
Duration:	100 hours
Course Availability
Application Status:	Open
Course Price
Fee:	€0.00
Course Price for Unemployed Job Seekers
Fee:	€0.00

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