Call Centre Agent

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Course Details
Title:	Call Centre Agent
Course Category:	Office Related
Aim:	To enable the trainee to demonstrate ability in performing good customer care skills and telephone techniques in a Call Centre Agent position.
Description:	• Introduction • English Pronunciation and Conversation • Telephone Techniques • Customer Care • Call Centre Technology • Interested applicants in MALTA: For further details please contact the Office Skills Centre, Hal Far on telephone number 22201612 / 22201604 email: gilbert.mangion@gov.mt or daren.mallia@gov.mt • Interested applicants in GOZO: This training programme has the possibility of being provided in Gozo, however it is subject to the availability of the trainers and depending on the demand for the course. For further information kindly call Ms. Alexia Cassar on 21561513 email alexia.m.cassar@gov.mt • Download Course Application: http://www.etc.gov.mt/docs/TC0901ApplicationFormENMLT.doc
Requirements:	Persons aged 16 years and over, with a good standard of spoken English. Trainees may be subject to a pre-course evaluation
Certification:	Certificate of Achievement to those who pass an assessment set by the ETC.
Duration:	80 hours
Course Availability
Application Status:	Open
Course Price
Fee:	€0.00

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